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Türkiye Sigorta
A motor claim that starts and finishes in one WhatsApp thread
One of Türkiye's largest insurers digitised motor claims end to end — repair shop, agent and policy approval all on a single flow.
Published September 2025
Reported impact
- 50% faster policy approval and agent matching
- 40% faster claim file resolution
- 30% lower claims operations cost
- 0 manual re-entry of policy data between systems
Figures as published by GridStudio and the client at the time of the deployment.
The problem
A motor damage claim involved a repair shop, an agent, a policy check and a call centre, each on a different system. Documents were re-keyed between them, the right agent had to be found manually, and the customer waited through every handoff.
What we built
- Repair shops send the vehicle photos and the policy document straight to Türkiye Sigorta's WhatsApp line.
- An AI policy-verification step reads the document with OCR and retrieval, and validates it in seconds.
- The system identifies the agent named on the policy and opens the conversation with them automatically.
- MonoChat is integrated with the insurer's own policy software and CRM, so policy details, claim files and customer records are pulled in rather than typed.
- Agents run the whole case from one screen instead of switching between the CRM, the claims system and the phone.
Where it landed
Claims stopped being a relay race between systems. The same flow now extends past claims into policy sales, renewals and customer communication.
This case study summarises our newsroom write-up. Read the original announcement.
