Wiring AI into the systems you already run, without breaking them
The unglamorous half of every AI programme: CRM, ERP, core banking, identity and the interface nobody wants to touch.
The method
An AI service that writes to your CRM carries every obligation any other consumer does: a versioned contract, an owner, a rate budget, an error path and an audit trail. We build to the standard your platform team applies, so the security architect signs it.
Delivery
Exactly once
The guarantee no distributed integration has. Idempotency keys get you there anyway.
Review
4–10 weeks
Typical enterprise security and architecture review — hence week one
Records
Where a modern API exists we use it and respect its limits. Where the route is a queue, an ISO 20022 message or a nightly extract, we design around the latency and say so up front.
Identity
Retrieval and agent tools inherit the user's permissions or they become a data leak with a chat interface. Entitlements are enforced at the data layer, never in the prompt.
Legacy
We prefer an ODBC or MQ route to anything screen-based. RPA is a last resort with a written retirement plan, because a bot driving a screen breaks on the next vendor update.
CRM and ERP
Financial systems
Identity
Integration
Legacy
Who we do this for
3–4 weeks
System-by-system audit of interfaces, data quality, volumes, rate limits and ownership.
Per-flow architecture, data contracts, risk register, sequenced plan
8–20 weeks
Build, harden and certify the agreed flows through security review, cutover and hypercare.
Production connectors, reconciliation jobs, security evidence pack, cutover plan
Ongoing
We hold the connectors under an SLA, including vendor API upgrades and quota management.
Monitoring, exception triage, daily exception report, joint change management
iPaaS where the flow is standard, low-volume and the platform is already licensed and staffed — MuleSoft or Logic Apps will beat hand-written code on time to value. Custom where volume is high, the transformation is complex, or per-message pricing is absurd at your throughput. Most estates end up with both.
Usually, but it changes what you can promise the business. If the only route is a nightly extract, the assistant can tell a customer what was true this morning and cannot confirm a payment made an hour ago, so we design around that. RPA is a last resort with a written retirement plan.
When the systems on the other side have no owner. If nobody can say which of three customer records is authoritative, or the vendor contract forbids API access, integration will stall whoever engineers it. It is also premature if the use case is undecided — connectors built for a moving target are rework.
Send us the constraint you are actually up against — budget, latency, regulator, deadline.
