Case studies

What it looks like once it is actually running

Two deployments, described with the numbers their owners published. Pilots are easy; these are the ones that survived contact with a production customer base.

  • Retail
  • Insurance
  • Both on MonoChat
Insurance MonoChat September 2025

Türkiye Sigorta

A motor claim that starts and finishes in one WhatsApp thread

One of Türkiye's largest insurers digitised motor claims end to end — repair shop, agent and policy approval all on a single flow.

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  • 50% faster policy approval and agent matching
  • 40% faster claim file resolution
  • 30% lower claims operations cost
Fashion retail MonoChat August 2025

Koton

60% of customer conversations answered by AI, without losing the brand voice

One of Türkiye's largest fashion retailers moved from a traditional support model to an AI-first one across every messaging channel it sells on.

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  • 60% of customer inquiries handled fully by AI agents
  • 72% reduction in average response time
  • 35% improvement in customer satisfaction within six months
Where we have shipped

Eight verticals, each with its own rules

An assistant is only useful once it knows the domain it is answering for. These are the ones we have already built the domain logic for.

Insurance

Policy verification, claims intake and agent routing on messaging channels, wired to the policy system of record.

Retail and e-commerce

Order tracking, returns, product discovery and loyalty, answered from the live catalogue rather than a static FAQ.

Automotive

Vehicle recommendation, finance options, test-drive booking and lead nurture for dealer networks.

Real estate

Listing matching, qualification and viewing scheduling for agents and developers.

Hospitality and marinas

Multilingual front desk for guest requests, bookings and operational questions.

Live sport

Matchday assistants for clubs — ticketing, membership and fan questions at peak concurrency.

Municipality

Citizen services triage and request routing across public channels.

Healthcare

Appointment and information assistants for medical groups, built to the access rules of the institution.

Working in a sector that is not on this list? That is usually the interesting conversation — tell us what the workflow looks like.

Want the version of this with your numbers in it ?

Send us the workflow that costs you the most people-hours. We will come back with what an orchestrated version would look like, and what it would take to get there.