Customer Success Specialist

Act as the primary point of contact for customers, resolving issues, providing technical guidance, and ensuring value realization.

Turkey / Remote

Full-time

Mid Level

Customer Success

Job Description

Work closely with enterprise customers to ensure successful onboarding, adoption, and satisfaction with our AI orchestration products.

Key Responsibilities

Manage customer relationships and retention
Assist with onboarding and training
Gather feedback and relay insights to product and engineering teams
Help customers leverage MonoChat effectively

Requirements

2+ years of customer success or account management experience
Basic Node.js knowledge
Strong problem-solving and communication skills
Ability to manage multiple customer accounts

Nice to Have

Experience with SaaS platforms
Familiarity with AI/ML concepts

Quick Apply

Ready to join our team? Submit your application and we'll get back to you within 48 hours.

Benefits & Perks

Competitive salary
Remote flexibility
Performance bonuses
Annual training allowance

Job Details

Department: Customer Success

Job Type: Full-time

Experience Level: Mid Level

Remote Work: Available

Posted: September 6, 2025

Share this Job

Other Open Positions

Pre-Sales Engineer

Urgent

Work with enterprise clients in the UAE to demonstrate, integrate, and deliver AI-powered conversational solutions built on GridStudio’s orchestration platform.

Sales Dubai, UAE

Senior Node.js Developer

Urgent

Join our Production team to build and optimize backend services powering GridStudio's AI orchestration platforms.

Production Turkey / Remote

AI Engineer

Design and integrate AI pipelines, multimodal models, and orchestration flows within GridStudio’s ecosystem.

Production Turkey / Remote